Service Manager - Energy Domain

BELANGRIJK:

• Om ervoor te zorgen dat evt. kandidaten vacatures kunnen filteren op de werkenbij, dien je TAGS (in het bovenste blok) in te vullen. Je MOET een werkveld én een vakgebied kiezen. Selecteer je ook een ‘Bedrijf’ tag, vul dan altijd de Afdeling.

• Wil je tussenkopjes toevoegen aan jouw vacaturetekst (los van 'Jouw vaardigheden' en 'Wat krijg je van ons' dan moet je deze kopjes in koptekst 3 (onder knopje 'Format') zetten en NIET dikgedrukt/bold maken.

• Check of je bulletpoints goed ogen in een opsomming. Bekijk je vacature voorbeeld na het publiceren via Notities in de vacature funnel. Eventueel kun je dan nog 5 minuten aanpassingen doen. Op de website dienen bulletpoints vinkjes te zijn in huisstijlkleur van je bedrijf (en geen zwarte bolletjes!). Je kunt in Recruitee zelf een opsomming met bulletpoints maken vanuit de opmaakfunctionaliteit.

• Gebruik in een opsomming slechts 3-5 bulletpoints.

• Bij het veld 'Vereiste ervaring' (helemaal onderaan) werken enkel'Instapniveau', 'mid-level' of 'ervaren' kies uit één van deze opties.

• Hulp nodig? Neem contact op via Fabio.van.der.pouw.kraan@conclusion.nl

JE DIENT AL ONDERSTAANDE INFORMATIE IN TE VULLEN OM JOUW VACATURE TE LATEN VERSCHIJNEN OP DE CONCLUSION WERKENBIJ WEBSITE

Informatie voor zoekmachines (verschijnt niet op website)

SEO vacaturetitel: (max 50-60 tekens incl. spaties)

Service Manager - Energy Domain

Meta description: (tussen 120-155 tekens incl. spaties - dit betreft de korte samenvatting onder de vacaturetitel in zoekmachines)

Manage 24/7 service excellence in the energy sector. Mission-critical mindset and fluency in Dutch and English required.

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Onderstaande verschijnt wel op website, maar bóven de functieomschrijving

Introductie: ( ← dit niet weghalen!)

Are you the Service Manager who ensures 24/7 continuity in the energy domain? You’re the steady force we need!

USP 1: (max 60 tekens incl. spaties)

Safeguard stability for mission critical energy systems

USP 2: (max 60 tekens incl. spaties)

Thrive in a dynamic environment with real impact

USP 3: (max 60 tekens incl. spaties)

Work with skilled teams at Conclusion Mission Critical
Wanneer je de USP's niet alledrie invult dan verschijnen deze 3 default USP's: 1. Samenwerken zit in jouw genen, 2. Werken op jouw manier, 3. Projecten die ertoe doen


Functieomschrijving: ( ← dit niet weghalen!) (max 2000 tekens incl. spaties)

Become Our New Conclusion Mission Critical Service Manager!
For our customers in the energy domain, Always on isn’t a luxury, it’s an absolute necessity. Their systems run around the clock—secure, stable, and uninterrupted. Downtime isn’t an option. Any standstill can have serious, immediate consequences.
That’s why we’re looking for a Service Manager who lives and breathes a 24/7 mindset. Someone who stays sharp, performs under pressure, and won’t stop until the issue is truly resolved. You’re the rock in the storm, day or night, making sure everything keeps running. Fix first, always.

What You’ll Be Doing

As our Service Manager in the Energy Domain, you’ll be the driving force behind mission-critical service excellence.
Your role blends strategic oversight with hands-on collaboration, ensuring services run smoothly, stakeholders stay informed, and improvements are always in motion.

• Lead Energizing Service Reviews: Host monthly sessions that go beyond numbers, spot trends, discuss exceptions, and align on meaningful actions.

• Be the Escalation Hero: Act as the go-to person for service-related issues, turn complaints into improvements, and ensure satisfaction through collaboration with DTS Service Managers and internal teams.

• Streamline Operations: Work closely with Change, Incident, Problem, and Configuration Managers to keep processes aligned, compliant, and efficient.

• Communicate with Clarity: Maintain service reports, action trackers, and meeting notes. You clearly communicate changes in scope, volume, and initiatives to all stakeholders.

• Drive Continuous Improvement: Facilitate weekly and bi-weekly meetings, lead root cause analyses, and implement service improvement plans that create real impact.

• Keep Stakeholders Engaged: Whether it’s a quick update or a deep-dive session, you keep everyone informed, involved, and, ideally, delighted.

Jouw vaardigheden: (← dit niet weghalen!)

You’re not just experienced, you’re sharp, reliable, and driven to make a difference. You bring a powerful mix of leadership, insight, and dedication to an environment where performance is everything.

• Service Savvy: You have solid knowledge of ITIL processes—Change, Incident, Problem, and Configuration—and can apply them in high-pressure situations.

• Clear Communicator: You’re quick-thinking and articulate, able to align diverse stakeholders around a common goal.

• Analytical Mindset: You enjoy diving into performance data, identifying patterns, and turning insights into action.

• Leadership & Collaboration: You lead cross-functional teams with ease, handle escalations with diplomacy, and promote accountability.

• Mission-Critical Mentality: You thrive in high-reliability environments where precision and responsiveness are vital.

• You’re fluent in Dutch and English.

  • Please note: For this role, we only accept candidates who speak fluent Dutch and English (both).

• Authentic Expertise: You combine deep knowledge with a personal touch and a strong commitment to continuous improvement.

Wat krijg je van ons: (← dit niet weghalen!)

In this role, you’ll receive a contract for a minimum of 32 hours per week. Because we trust in your ability to thrive as a Service Manager, we offer the following—based on a full-time position:

• A salary that reflects your knowledge and experience

• A performance-based bonus scheme

• A permanent contract from the start

• A lease car, mobile phone, and laptop

• A lease bike

• Flexible working hours and hybrid working options

• Excellent training and development opportunities through courses, workshops, and certifications

• Monthly net expense allowances

• A personal budget for sports and fitness

• Plenty of fun: BBQ battles, monthly drinks, and more

You’ll help ensure the IT behind the Dutch energy sector stays running together with expert colleagues who support and challenge you. You’ll feel it every day: in the appreciation, the growth, and the impact you make.